Refunds and Returns Policy
Effective Date: May 4, 2024
Thank you for shopping at jessicarehll.com. We appreciate your support and are committed to ensuring your satisfaction with our unique sci-fi and fantasy books. Below are the details of our policy regarding returns and refunds.
1. Digital Products
Since our website sells digital products (eBooks) that can be downloaded instantly after purchase, we do not offer refunds or returns for these items once they have been purchased and delivered. We encourage you to review the book description and any available previews carefully before making a purchase.
2. Physical Products
For all physical products, such as printed books, the following returns policy applies:
a. Return Conditions
You have 30 days from the date of delivery to initiate a return if you are dissatisfied with your purchase due to defects in the product or if it does not match the description provided on the website. The item must be returned in the same condition that you received it, and it must also be in the original packaging.
b. Non-returnable Items
Please note that autographed or personalized books cannot be returned unless they arrive damaged or defective.
c. Initiating a Return
To initiate a return, please follow these steps:
- Email us at contact@jessicarehll.com with your order number and reason for the return.
- Wait for our response. We will provide instructions on where to send returned goods.
- Include a copy of the receipt or proof of purchase with your return.
d. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
e. Restocking Fee
We do not charge a restocking fee on returned items.
3. Refunds Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at contact@jessicarehll.com, providing detailed information about the product and the defect. You can send the item you consider defective to the address we provide.
After we receive the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a replacement or refund as a result of the defect. If you are eligible, we will send you a replacement product or refund the purchase price using the original method of payment.
5. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at: Email: contact@jessicarehll.com